Staffing · Managed Operations · Connect X Academy
We train and certify people for non-licensed customer service, sales support, and back-office work — then place and manage them on U.S. teams. Two ways in, depending on who you are.
We staff and manage non-licensed customer-facing and back-office teams for U.S. companies — onshore, offshore, or blended, always under U.S. management and a named account owner.
Inbound service · outbound calling · chat and email support · retention · order support
Appointment setting · lead qualification · list verification · follow-up · CRM nurture
Tier-1 product and technical support · ticket triage · knowledge-base upkeep
Dispatch · scheduling · reservation and booking support · receptionist and virtual assistant
Data entry · order and document processing · CRM hygiene · reporting and admin support
We never staff roles requiring a professional license — and every engagement carries a written scope schedule.
Certified workers on your team at an hourly bill rate. You direct the work; we employ, pay, and administer. Four-week minimum.
A dedicated pod we run end to end — team lead, QA, scheduling, technology, and reporting in one per-seat price.
After-hours and overflow coverage in weekly blocks, or back-office project work priced from measured throughput.
We recruit, screen, and certify; the hire goes on your payroll. One-time fee, 90-day replacement guarantee.
Regulated industries are welcome — regulated work is not. Insurance, healthcare, and financial-services firms are strong clients for scheduling, records, and general service work, under a scope schedule reviewed before signature.
You see the same numbers we manage by: attendance and adherence, throughput and handle time, QA score and first-call resolution, conversion — and scope adherence, a scored, zero-tolerance line.
Send the shape of the work — function, seat count, hours, and target start. You'll get a short discovery call and a written proposal with one pricing model, defined SLAs, and a 30-day plan.
Not ready for a proposal? Ask for the scope schedule template and the QA scorecard — we'd rather you read them first.
Remote customer service, sales support, and back-office roles — with the training up front, so you start an assignment already knowing the systems and the standard.
The Connect X Academy is free. We never charge a fee for training, placement, or consideration.
U.S. workers are our employees — taxes withheld, workers' comp, real payroll. Not 1099.
We build schedules and hold them, so your week isn't a guess and neither is your paycheck.
Certified Agent → Specialist → Team Lead, with tenure milestones you can see from day one.
Call handling, de-escalation, email and chat support, multi-channel etiquette. Leads to inbound service, retention, and order-support roles.
Appointment setting, objection handling, and pipeline hygiene — plus the boundaries that keep sales conversations clean. No licensed selling.
Order and document processing, data accuracy and dual review, reporting basics. Includes a typing and accuracy gate.
Applications are reviewed continuously and cohorts start regularly. If you're a fit, we'll invite you to a phone screen — usually within a few business days.
Connect X Network is an equal opportunity employer. We will never ask you to pay for training, equipment, or a placement.